Get in Touch with Us
Reach out to our friendly team for inquiries, consultations, or to discuss your event planning needs. We're here to bring your vision to life.
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FAQs
General FAQ's
What areas do you cover?
We provide our services acrossThurrock, Brentwood, Billericay, Southwoodham, Benfleet and surrounding areas. Delivery and setup are included . For locations beyond this and further into Essex , a small travel fee may apply. Contact us to confirm availability in your area.
How far in advance should I book?
We recommend booking at least 2-3 weeks in advance, especially for weekends and school holidays. However, we understand that sometimes special occasions come up quickly, so please get in touch even for last-minute requests – we'll do our best to accommodate you.
How do I get a quote?
Simply contact us through our enquiry form, email, or phone with details about your event. We'll provide a personalized quote based on your specific requirements, date, and location.
Do you require a deposit?
Yes, we ask for a deposit to secure your booking, with the balance due before or on the day of your event. Payment terms will be clearly outlined in your booking confirmation.
What space do you need for setup?
Space requirements vary by service. Generally, we need access to a level area with enough room for safe setup and guest movement. We'll discuss specific space requirements during your consultation.
Do you need access to electricity?
For most of our setups, access to electricity enhances the experience (for fairy lights, etc.), but it's not always essential. We can discuss power requirements and alternatives during planning.
What if it rains on the day of my outdoor event?
Our gazebos and bell tents provide excellent weather protection. We monitor weather forecasts and will discuss contingency plans with you beforehand to ensure your celebration goes ahead beautifully.
What's included in your hire packages?
All our packages include delivery, complete setup, professional styling, and collection the following day. Specific inclusions vary by service – please see individual service pages for detailed package contents.
Do you provide setup and takedown services?
Absolutely! We handle everything from delivery and complete setup to styling and next-day collection. You simply enjoy your celebration while we take care of all the logistics.
What's your cancellation policy?
We understand that sometimes plans change. Our cancellation policy varies depending on notice given – full details are provided in your booking terms. We always try to be as flexible as possible.
Can I make changes to my booking?
We're happy to accommodate changes where possible, subject to availability. Please contact us as soon as you know about any changes to discuss options.
Can I add extras to my package?
Absolutely! We offer various optional extras including themed treats, personalized items, additional decorations, games, and activities. We'll discuss all available options during your consultation.
Do you provide insurance?
Yes, we carry full public liability insurance for your peace of mind. Details are available upon request.